Welcome to Furnza! We specialize in premium Car Sheds and Pergolas designed to provide reliable outdoor protection, durability, and style. Whether you’re looking to protect your vehicle or enhance your outdoor living space, we are committed to delivering high-quality products, secure online shopping, fast shipping, and exceptional customer service. Below are answers to some of the most frequently asked questions.

Products

What products does Furnza offer?

Furnza offers premium Car Sheds and Pergolas made from high-quality materials for long-lasting durability, weather resistance, and attractive outdoor design. Our products are carefully selected to provide dependable performance and lasting value.

Where can I find product dimensions and specifications?

Detailed product dimensions, materials, features, and installation specifications are available on each product page. If you need additional information before placing an order, our customer support team is happy to assist you.

Shipping & Delivery

Do you offer free shipping?

Yes. Furnza offers free shipping on eligible orders throughout the United States.

Where does Furnza ship?

Currently, Furnza ships only within the United States.

How long does order processing take?

Orders are processed within 1–2 business days after payment has been successfully authorized and verified.

How long does shipping take?

After processing, most orders are delivered within 5–7 business days, depending on your location and the shipping carrier.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your package throughout delivery.

Can I change or cancel my order?

Yes. If your order has not yet entered processing or shipping, please contact our customer support team immediately. We will do our best to accommodate your request.

Payment & Security

What payment methods does Furnza accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Absolutely. Furnza uses SSL (Secure Socket Layer) encryption and trusted payment gateways to protect your personal and financial information throughout the checkout process.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy. Eligible products may be returned within 14 days of delivery in accordance with our Return & Refund Policy.

How long does refund processing take?

Approved refunds are processed to the original payment method within 1–2 business days. Depending on your financial institution, additional processing time may be required before the refund appears in your account.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team immediately with your order number and photos of the item. We will promptly work to resolve the issue.

Order & Shipping Issues

What should I do if my package is delayed?

Occasionally, shipping delays may occur due to weather conditions, holidays, or carrier-related issues. If your order is delayed beyond the expected delivery timeframe, please contact us for assistance.

What if my package is lost?

If your package appears lost or tracking information has stopped updating for an extended period, please contact Furnza. We will coordinate with the shipping carrier to investigate and help resolve the matter.

I did not receive my order confirmation email. What should I do?

Please check your spam or junk email folder first. If you still cannot locate your confirmation email, contact our support team and we will verify your order information.

Customer Support

How quickly does Furnza respond to customer inquiries?

Our customer support team responds to all inquiries within 1 business day during our regular business hours.

How can I contact Furnza?

Phone: +1 785 772 7079

Email: support@furnza.com

Address:
930 S Denison St
St. Francis, KS 67756
United States

Business Hours:
Monday–Friday
9:00 AM–7:00 PM (USA Time)

Why Choose Furnza?

Furnza is committed to providing premium Car Sheds and Pergolas that combine durability, quality craftsmanship, and attractive design. We offer secure payment options, free U.S. shipping on eligible orders, fast order processing, reliable delivery, and responsive customer support. When you choose Furnza, you can shop with confidence knowing that your satisfaction and product quality are always our highest priorities.